FREQUENTLY ASKED QUESTIONS

Shipping


Orders are typically processed within 1–3 business days. Delivery times vary by location and shipping method.


Yes. Complimentary shipping is available on orders over $99 where eligible.


Yes. Aldren Voss ships to a range of international destinations. 


If your parcel arrives damaged or does not arrive, contact our support team with your order details so we can assist you.

Returns & Refunds

Yes. We offer a 30-day return window from the date your order is delivered.


Yes. If your order hasn’t been processed yet, contact us as soon as possible and we’ll do our best to make the change.


Contact our support team as soon as possible. If the order hasn’t been fulfilled, we may be able to update it before dispatch.